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Customer support and call center staffing that delivers consistent quality within 48 hours
Search Services brings an executive-level approach to customer support staffing, delivering ready-to-work teams for energy, healthcare, and financial services.
We're not the type of staffing company that you're used to
Executive-Level Recruitment
Our recruiters come from the world of executive search, so face-to-face screening, and background checks prior to client review are the norm.
Proactive Support
Our hands-on approach includes regular check-ins and on-site visits to guarantee success.
High Fill Ratios, Fast
We deliver ready-to-start candidates within 48 hours and consistently achieve fill ratios of 80-100%, reducing client stress and meeting urgent demands.
Typical Staffing
Transactional Recruitment
No in-depth vetting, leading to poor-quality hires and high turnover.
Set It and Forget It Mentality
Total lack of or too few follow-ups and check-ins, leaving you to handle performance issues alone.
Inconsistent Delivery
Slow processes and poor fill rates (20-30%) delay hiring, keeping your call center from peak performance.
How do we deliver where others fail?
Always-on CS recruitment
Before you knew you would need CS or call center talent, we were recruiting a team for you. At Search Services, we never stop recruiting call center candidates, vetting them with face-to-face interviews and background checks.
Tapping into a pre-screened talent bench
We maintain an active bench of pre-vetted, pre-screened candidates. We're constantly acquiring talent so we can fill your roles faster with individuals who are ready to make an impact from day one.
Continuous Support
Our involvement doesn’t end when the candidates start. We provide continuous support, that can include biweekly reviews and candidate engagement initiatives, ensuring both client and candidate satisfaction.
Understanding your need
It starts with sitting down with our account managers sitting down for a one on one meeting to truly understand your unique needs—from industry-specific experience to cultural fit. This isn’t a job description; it’s a partnership.
Interviewing in 48 hours
Within 48 hours, we provide you with fully vetted candidates ready to step in, allowing you to meet immediate staffing needs without sacrificing quality
The leader behind our high-quality CS staffing engine
Meet Denise Madrid
More than building her team, Denise has built a process that reliably delivers quality talent.
- 25+ years of talent acquisition experience
- Overseen 1,000+ call center placements
- Worked with over 100 Houston call centers
- Certified Staffing Professional (CTS)
Frequently Asked Questions
What are your rates?
Our rates are among the most competitive in the staffing industry: they include a margin on top of the employee’s hourly pay rate. We provide flexible options for contract, contract-to-hire, or permanent placements, ensuring transparent pricing that fits your budget.
Can you provide contract-to-hire customer support staff?
We offer both temporary and temp-to-hire placement, based on the needs of our clients whether it be for a 3 to 6 months. This gives you time to evaluate the candidate’s fit and performance before making a full-time commitment.
How how soon can I get started?
We can start immediately on your search. Just fill out the form below.
What are the risks?
Our staffing is contingent, so if we cannot fill your open role, you pay nothing. You only pay us once we successfully place a candidate who meets your requirements.
Need more info?
Ready to get started?
Reach out.
1. Fill out the form
Let us know what questions you have and we’ll respond quickly. Then, if you’re ready, we’ll set up a call.
2. Understanding your hiring need
We’ll schedule a call to review your job openings, specific requirements, your company culture, and talk about terms.
3. Sign and get started
After our call, we’ll send you a contract and commence our search.